Customer Help & Support（FAQ）

Q1: What is your company name and where are you located?
Our company is HANDY DANDY FURNITURE SERVICES LLC, located at 9072 AEGEAN CIR, LEHIGH ACRES, FL 33936.

Q2: How can I contact customer service?
You can reach us by phone at +1 (209) 471-7924 or by email at info@handydandyfurniture.shop. Our support team is available Monday through Friday from 8:00 AM to 6:00 PM Pacific Time.

Q3: How long does order processing take?
We process all orders within 1 to 2 business days, excluding weekends and holidays. During busy seasons, processing may take a bit longer, but we will notify you if there are any delays.

Q4: What shipping options and delivery times do you offer?
We ship within the United States only. Typical delivery takes 4 to 7 business days after shipment. Once your order ships, you will receive a tracking number via email.

Q5: Are there shipping fees?
Orders over $50 qualify for free shipping. For orders under $50, a flat fee of $9.99 applies.

Q6: What is your refund and return policy?
You may request a refund within 15 days of receiving unopened and unused seeds in original packaging. For defects or shipping errors caused by us, we cover all return shipping costs.

Q7: How does the seed exchange process work?
If seeds arrive damaged or incorrect, contact us within 48 hours with photos. Approved exchanges require you to return the seeds using a trackable method. We will send replacements promptly after inspection.

Q8: What should I do if my order arrives damaged?
Please email us within 48 hours of delivery at info@handydandyfurniture.shop with your order number and photos of the damage. We will review and arrange a replacement or resolution.